Refund Policy

At CosmisWorld, we want you to love the fit and feel of your shoes. If something isn't right, here's how our returns and exchanges work.

1. Return & Exchange Window

You have 7 days from the date of delivery to request a return or exchange. Requests made after this window will not be accepted.

2. Conditions for Return or Exchange

To be eligible, items must be:

  • Unworn, unwashed, and undamaged
  • In their original packaging, with all original tags, dust bag, and box intact
  • Free of scuffs, creases, or signs of outdoor wear (shoes tried on indoors only)

We recommend trying your shoes on a clean, carpeted surface to preserve their condition in case a return is needed.

3. Non-Returnable Items

The following are not eligible for return or exchange:

  • Items marked "Final Sale" or purchased during clearance
  • Shoes showing signs of wear, odour, or damage not caused by a manufacturing defect
  • Items returned without original packaging or tags

4. How to Start a Return or Exchange

  1. Email us at hello@cosmisworld.com with your order number and reason for return, or use the Returns Portal linked in our site footer.
  2. We'll confirm eligibility and share pickup or drop-off instructions.
  3. Once we receive and inspect the item, we'll process your exchange or refund.

5. Exchanges

If you need a different size or style, we'll ship the replacement once the original pair passes inspection. Exchanges are subject to stock availability — if your preferred size is out of stock, we'll offer a refund instead.

6. Refunds

Approved refunds are issued to your original payment method within 5–7 business days of us receiving and inspecting the returned item. You'll receive an email confirmation once the refund is processed. Bank or payment provider processing times may add a few additional days.

7. Damaged or Defective Items

If your shoes arrive damaged or with a manufacturing defect, contact us within 48 hours of delivery with photos of the issue and your order number. We'll arrange a free replacement or full refund — no return shipping cost to you.

8. Return Shipping

For change-of-mind returns or exchanges, return shipping  For defective or incorrect items, we cover return shipping in full.

9. Cash on Delivery Orders

Refunds for Cash on Delivery orders are issued via bank transfer or UPI. We'll request your payment details once your return is approved.

10. Contact Us

For any questions about a return, exchange, or refund, reach out to:

CosmisWorld
H No-423, Pana Kesho 263 Silani Jhajjar, Silani Pana Keso, Jhajjar, Haryana, 124103, India
Email: hello@cosmisworld.com